Solar Energy Professional Training : Your Gateway to Solar

Terms and Conditions

• Candidates are required to make the full payment or provide a LPO in order to complete their registration. Payment can be made by cash, cheque or bank transfer.
• Payment must be completed at least 30 days before the course date.
• Candidates will receive a confirmation of their registration by email once their payment is received.

Penalties and Refunds in Case of Cancellation/Postponement by the Candidate

• Once paid, training fees are non-refundable and cannot be transferred to a future session.
• Candidates who need to withdraw from a training session for major circumstances such as loss of employment or traveling may be considered for a refund as per the below:

Refunds to Candidates in Case of Session Cancellation

• In case of session cancellation by Etihad, candidates will be notified immediately
• Candidates can opt to receive a complete refund of all their training fees or transfer their registration to the next scheduled sessions:
  • Refunds for payments received in cash, cheque or bank transfer will be refunded by cheque or bank transfer
• Etihad is not responsible for any expenses incurred by the candidates beyond the training fees

Disputes and Complaints Resolution

Complaints are defined as any candidate concern regarding training services.

• Candidate may file a formal complaint in writing and submit it to solartraining@etihadesco.com
• Etihad will ensure that candidate complaints are addressed in an equitable, objective and unbiased manner, and that the candidate receives an appropriate response in a timely manner
• No action will be taken in the case of complaints made anonymously