Payment and Registration
- Candidates are required to make the full payment or provide a LPO in order to complete their registration.Payment can be made online through a credit/debit card through the payment link sent to the candidate’s email address, bank transfer, cheque or cash
- Payment must be completed at least 3 weeks before the course date
- Candidates will receive a confirmation of their registration by email once their payment is received
Penalties and Refunds in Case of Cancellation by the Candidate
- Training fees once paid by the Candidate are non-refundable
- Registered candidates may opt to transfer to the next scheduled session up to 4 weeks prior to the commencement of the training program initially registered
- Candidates who wish to withdraw from a training session for major circumstances such as loss of employment or traveling may receive refund as per the below:
| In Accordance of training date | Percentage for refund |
| More than 4 calendar weeks to training date | 100% |
| 3-4 calendar weeks | 50% |
| Less than 3 calendar weeks | 0% |
Refunds to Candidates in Case of Session Cancellation
- In case of session cancellation by TAQATI, candidates will be notified immediately
- Candidates can opt to receive a complete refund of all their training fees or transfer their registration to the next scheduled sessions:
- Refunds for credit/debit card transactions processed online will be made to the credit/debit card within 2 weeks after the cancellation
- Refunds for payments received in cash, cheque or bank transfer will be refunded by cheque within 2 weeks after the cancellation
- The Training Provider is not responsible for any expenses incurred by the candidates beyond the workshop/training fees
Disputes and Complaints Resolution
Complaints are defined as any candidate concern regarding training services.
- Candidate may file a formal complaint in writing and submit it to training@etihadesco.com
- TAQATI will ensure that candidate complaints are addressed in an equitable, objective and unbiased manner, and that the candidate receives an appropriate response in a timely manner
- No action will be taken in the case of complaints made anonymously.
- Candidates shall not be disadvantaged for lodging a complaint in good faith. However, if a complaint is found to be malicious, the candidate may be restricted from participating in other trainings.
- Complaints received more than 6 months after the event in question will not be investigated